These Terms & Services explain how you may use the GetPaid Healthcare website and how our senior care services are offered. Please read them with the Privacy Policy. If you send a form, request a plan, or invite us into a care conversation, you are asking us to work with you on the basis of these terms.
Last updated: 5 October 2026.
1. Who we are
GetPaid Healthcare provides senior care for older adults and the families who support them. Our work includes care coordination, companionship, home health observation, meal support, movement guidance, memory companionship, accompanied clinic visits, and comfort-focused support. The website at getpaidhealthcare.com describes that work and lets you write to the care desk.
In these terms, “we”, “us”, and “our” mean GetPaid Healthcare. “You” means the person using the website or asking for care, and, where relevant, the family member or representative acting with the older adult’s knowledge. “Older adult” means the person the care is meant to support. “Plan” means a written description of visits, goals, and fees.
2. The website is information, not an emergency service
Pages, articles, and plan descriptions are general education. They are not a diagnosis, a prescription, or a personal medical instruction. Health needs differ. A fall, chest pain, sudden confusion, trouble breathing, uncontrolled bleeding, or a thought of self-harm needs local emergency services immediately. Do not wait for an email reply. This website does not monitor forms in real time and must not be used to report an emergency.
Journal articles on falls, medicines, meals, memory, movement, and family care are written to help households ask better questions. They do not replace a clinician who has met the person.
3. Using the website
You may read the pages, share links, and send forms for lawful care enquiries. You agree not to misuse the site. Misuse includes attempting to break security, probing the site for weaknesses, uploading harmful code, harvesting addresses, impersonating a clinician or a family, sending unlawful or abusive content, or using the forms to advertise unrelated products.
You are responsible for the accuracy of what you type. Do not submit another person’s health details unless you are allowed to speak for them and they know you are writing, or they are unable to write and you are their recognised representative. If you are unsure of your authority, say so in the message.
The site is intended for adults arranging care. It is not directed at children. A young relative may help an adult send a message, but the request should still come from an adult household.
4. Forms and replies
Appointment, contact, plan, subscribe, and unsubscribe forms ask for your name, email address, and the details you choose to share. A confirmation sentence on the screen means the page accepted a completed form in your browser. A coordinator replies by email when a message has been received by the care desk. Please use an inbox you actually check, and look in junk mail if a reply seems late.
We may ask follow-up questions before offering a visit. Sending a form does not create a clinical relationship by itself, does not reserve a clinician, and does not guarantee that a particular doctor is available. Relationship and scheduling begin only when we confirm them in writing.
Newsletter subscription is separate from care. Unsubscribing from Care Notes does not cancel a care plan. Changing or ending a plan requires a message to the care desk so visits, notes, and fees can be closed properly.
5. Eligibility for care
Senior care is offered to older adults whose needs fit home-based support, and to families requesting that support. We may decline or pause a request if we cannot meet the clinical need safely, if the home environment puts staff at serious risk, if we are asked to provide emergency cover we do not offer, or if information needed for a safe plan is refused.
We do not discriminate because of age within the older-adult population we serve, disability, sex, family structure, faith, language, or any other personal characteristic protected by applicable law. We do match clinicians and companions to the skills a plan requires. A memory-focused need may be guided by Dr. Elena Voss’s team even if another clinician was requested first. We will explain that match.
6. Care plans
A plan names the older adult, the usual goals, the kind of visits, the rough rhythm of the week, the lead coordinator, and the monthly fee. Goals might include safer walking, reliable meals, a calmer evening, medicine prompts, or comfort. Goals are reviewed when health, family capacity, or wishes change.
You and, where they are able, the older adult should read the plan before visits begin. Tell us if a sentence does not match what was discussed. Companions and clinicians are expected to follow the plan and to record meaningful changes: a missed meal, new unsteadiness, pain, confusion, or a request to stop a task.
Plans are not frozen. A person may need more help after illness or less help after confidence returns. We will propose changes in writing rather than silently adding hours. You may refuse a proposed change. If a refusal would make the remaining plan unsafe, we will say so and may pause services until a safer agreement exists.
7. What our people do, and what they do not do
Clinicians practice within their training. Geriatric, heart, memory, movement, nutrition, and comfort-care colleagues do not each do every task. A companion may prompt medicines that have already been prepared, support washing, prepare food, walk with someone, and keep notes. A companion does not invent a new dose, diagnose a new illness, or promise a cure.
Personal care is offered with privacy. Staff explain what they are about to do. The older adult may refuse a task. We will not force care. We will tell the family or representative if a refusal creates a risk, such as skipped medicines or an unsafe transfer, so a new decision can be made.
Staff will not accept gifts of significant value, loans, or changes to wills. Please do not put our people in that position. Small hospitality such as tea is a matter of household custom and common sense.
8. Your responsibilities
Households agree to:
- Give a fair picture of health, medicines, falls, mood, and home risks.
- Tell us when something important changes, including a hospital stay or a new prescription.
- Provide a safe way for staff to carry out agreed tasks, including enough light and a clear path.
- Treat staff with the same respect you expect for the older adult.
- Keep aggressive pets secured during a visit.
- Make sure someone can read our emails, or name a second email address.
Violence, threats, harassment, or discriminatory abuse toward staff may end a plan immediately. We will still help with a safe handover of information the next care provider needs, where the law allows.
9. Appointments, windows, and cancellations
Visits are agreed inside a time window, not always at a single minute, because home care includes travel and the needs of the previous household. If we are running late we aim to say so. If you need to cancel, write to the care desk as early as you can. Repeated late cancellations may be charged according to the plan, because a companion’s time was held for you.
We may reschedule if a clinician is ill, if weather makes travel unsafe, or if arriving would put someone at risk. We will offer the next reasonable window. A missed visit does not by itself end the plan.
10. Fees
Monthly plans are described on the pricing page: Companion, Home Support, Clinical Care, and Premier Circle. The figure on that page is the published starting fee for a typical household. A written plan may differ if the hours, clinical intensity, or travel pattern are unusual. You will see the fee before you are asked to accept the plan.
Fees cover the services named in the plan. They do not cover medicines, equipment, or clinic charges made by other organisations. Extra visits requested during a month are confirmed before they are added. Invoices, where used, are explained in ordinary language. Questions about a charge should be sent to the care desk promptly so they can be corrected if we made an error.
Failure to pay an agreed fee, after a reminder and a fair chance to explain, may lead us to pause non-urgent visits. We will not use a pause to pressure anyone in a way that abandons an unsafe situation without warning. If a pause is coming, we will say what date it starts and what information we can share with a family member who is arranging alternative help.
11. Clinical judgment and second opinions
Our clinicians use their judgment. You may disagree. You may seek another opinion. We will cooperate with a reasonable request to share notes with another clinician you name, provided we are satisfied about consent and confidentiality. We will not tailor a note to hide a risk because it is uncomfortable to read.
We may refuse a request that we believe is unsafe, including a demand to ignore a fall, to hide medicines from the older adult when they have capacity to know, or to provide a service outside our competence.
12. Representatives and family disagreement
Older adults who can decide for themselves remain the decision makers. Families advise. If an older adult says they do not want a service, we stop that service even if a relative disagrees, unless a lawful representative has authority we can verify. If family members disagree with each other, we will not pick a side in a wider dispute. We will follow the older adult’s current wishes where they can express them, and we may pause while authority is clarified.
Please do not ask staff to keep ordinary care secrets that put the person at risk. Safety information may need to be shared with the people named on the plan.
13. Intellectual property
The website design, logo, text, and original graphics belong to GetPaid Healthcare or are used with permission. You may not copy the site into another product, scrape it to train a competing service, or remove credits. You may print a page for personal care planning. Journal articles may be shared by linking to getpaidhealthcare.com rather than by republishing the full text as your own.
Photographs show real scenes of care, clinicians, and daily life used to illustrate our work. They are not a statement that every pictured person is a current client.
14. Acceptable content you send us
Do not send unlawful material, other people’s secrets you have no right to share, or files that could harm our systems. Keep health details to what a coordinator needs. A long medical history can be summarised and then discussed in the appointment conversation.
15. Third parties
The website may link to email tools or social sharing pages so you can tell someone about GetPaid Healthcare. Those services have their own terms. A social share is your choice. We are not responsible for how those platforms display a link. Clinic, pharmacy, and equipment providers you choose outside our plan are independent. Their fees and conduct are their own.
16. Availability of the website
We try to keep the pages available and accurate, but we do not promise uninterrupted access. Content may be updated as services change. A plan already confirmed in writing is not changed merely because a web page later uses different wording. The written plan controls the services you receive.
17. Disclaimer
To the extent applicable law allows, the website is provided as a general information and enquiry channel. We disclaim implied warranties that are capable of being disclaimed, including warranties that the site will be error free or fit for a purpose we did not agree in a plan. Nothing in these terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, or for fraud.
Home-based care reduces some risks and cannot remove all of them. Older adults may fall, decline, or become unwell even when a plan is followed. We are responsible for providing the agreed services with reasonable care. We are not an insurer of health outcomes.
18. Limitation of liability
Where the law allows a limit, our total liability arising out of the website, as distinct from a paid care plan, is limited to the fees you paid us for services in the three months before the claim, or a modest nominal sum if no fee was paid. A paid care plan may set a different, fair limit that we will show you before you accept. These limits do not apply where the law forbids them.
We are not liable for loss caused by your decision to delay emergency help, by information you withheld, or by the acts of a provider we do not control.
19. Indemnity
If you misuse the website or submit information you had no right to share, you agree to cover reasonable losses and costs we suffer as a direct result, including the cost of responding to a claim by the person whose information was exposed. This indemnity does not apply to the extent the loss was caused by our own negligence or wilful misconduct.
20. Suspension
We may suspend website forms or a care plan if we reasonably believe these terms are being broken, if continuing would be unsafe, or if we are required to stop by applicable law. Where it is safe and lawful, we will explain the suspension and what you can do next.
21. Changes to these terms
We may update these terms as services evolve. The date at the top will change. The version on the website is the current version for new enquiries. An existing plan continues under the terms that were in place when you accepted it, unless a change is required by law or we agree a written variation with you. If a change materially reduces a protection, we will not apply it retroactively to a dispute that has already arisen.
22. Law
These terms are governed by the laws that apply in the place where the care is arranged, without prejudice to any rights you have that cannot be waived. Courts or other competent forums in that place may hear disputes, except where consumer law gives you the right to bring a claim somewhere else. We would rather resolve a concern through the care desk first. Write to hello@getpaidhealthcare.com and describe what happened, what you asked for, and what you would like done.
23. Contact
Questions about these terms can be sent through the contact page or by email to hello@getpaidhealthcare.com. Please do not include a full medical history in a first legal question. A coordinator will point you to the right person. We do not publish a telephone number or a street address for this desk.