Older adults and their families trust us with ordinary and sensitive details: names, routines, medicines, memory, and the layout of a home. This Privacy Policy explains what GetPaid Healthcare collects through getpaidhealthcare.com and through care conversations, why we use it, who may see it, and the choices you have.
Last updated: 5 October 2026. Please read it with our Terms & Services.
1. Who is responsible
GetPaid Healthcare is responsible for personal information described in this policy. You can write to hello@getpaidhealthcare.com or use the contact form. We reply by email. We do not ask you to send identity documents to a street address, and we do not publish one.
“Personal information” means information that identifies a person or could reasonably be linked to them. It includes contact details and, when you choose to share them, health and household details. “Sensitive care information” means health, medicines, memory, disability, and similar details an older adult would expect to be handled with extra care.
2. What this policy covers
This policy covers the public website, forms for appointments, contact, pricing questions, newsletter subscription and unsubscription, emails you exchange with the care desk, and information gathered so we can deliver a care plan. It does not cover independent clinics, pharmacies, or social networks you choose to use. If you share a page on a social platform, that platform’s policy applies to the share.
3. Information you give us
Depending on the form, you may give us:
- Your name and email address.
- Who the care is for, and your relationship to that person.
- The kind of support you are asking about, a preferred clinician, and a preferred date.
- A message describing appetite, falls, memory, mood, medicines, or family strain.
- A plan you are interested in.
- A newsletter topic and, if you unsubscribe, a reason.
Please share the minimum that lets us respond. You do not need to send full identity numbers, financial account numbers, or photographs of documents through the website. If a later care plan needs a particular record, we will ask in a more careful channel and explain why.
If you write about someone else, you confirm that you are allowed to share their information, or that you are asking a general question without unnecessary identifiers. Use a first name if that is enough.
4. Information we create
Once care is being discussed or delivered, we create notes: a summary of the first conversation, a plan, visit observations, and messages to the family contacts you named. Those notes may include clinical impressions from geriatric, heart, memory, movement, nutrition, or comfort-care colleagues. They are written so the team can provide consistent care, not as a public diary.
We also keep simple administrative records such as whether a fee was explained and whether a visit was cancelled. We do not sell those records.
5. Information collected automatically
The public pages are a static website. They do not require an account. Basic technical data may be processed by the host that delivers the pages, such as a browser type or a coarse request log needed to keep the site online and to diagnose faults. We do not use that technical data to build an advertising profile, and we do not run third-party advertising trackers on these pages.
Forms are designed to be completed in your browser. Do not assume a half-finished form is stored for you. If you close the page, type the message again when you are ready. A confirmation line means the form was completed and checked. It is not a medical record by itself.
6. How we use information
We use personal information to:
- Reply to questions and appointment requests.
- Decide whether home-based senior care is suitable and safe.
- Match a clinician or companion with the right skills.
- Write, deliver, and review a care plan.
- Notice changes such as falls, poor intake, or new confusion and tell the people who need to know.
- Send Care Notes if you subscribed, and stop them if you unsubscribe.
- Handle fees, complaints, and the security of our records.
- Meet applicable legal duties, including duties that protect adults at risk.
We do not use your care story to advertise to strangers. We may use anonymised, non-identifying lessons to train staff, for example “always record a near fall the same day,” without names or household details.
7. Why we are allowed to do this
We rely on the reasons recognised by applicable privacy law, which may include: taking steps you asked for before a plan exists; performing a care plan you accepted; our legitimate interest in running a safe senior-care service and answering enquiries; protecting vital interests when someone is at serious risk and cannot consent in time; and legal obligations. Where a law requires consent for a particular use, such as optional Care Notes emails, we ask for it and we honour a withdrawal.
Sensitive care information is handled under the stricter conditions that apply to health data, including the provision of care and the defence of legal claims where that is necessary. We do not ask you to trade health details for a discount or a public testimonial. Family quotations on the website are illustrative of the kind of feedback we hear and are not a dump of identifiable records.
8. Who may see information
Access inside GetPaid Healthcare is limited to people who need it for their role: coordinators, the clinicians involved in that household, companions on that plan, and a small number of staff who handle fees or complaints. A movement clinician does not browse unrelated memory notes for curiosity.
We may share information with:
- Family members or representatives you named on the plan.
- Another clinician or service you asked us to update.
- Emergency services, if someone is in immediate danger.
- A professional adviser, insurer, or competent authority when the law requires or when we must establish or defend a legal claim.
- A technology provider who hosts email or records, bound to handle information only on our instructions and with appropriate safeguards.
We do not sell personal information. We do not share it with data brokers. If a business structure changed, such as a transfer of the care practice, we would require the recipient to honour this policy or a protection that is at least as strong, and we would tell active households where the law expects notice.
9. International handling
You may write to us from anywhere. Care is organised for the household, and messages may be read by the coordinators assigned to that care. If information is handled in more than one place, we take steps appropriate to the sensitivity of health data, such as limiting access and using providers that contractually protect confidentiality. We do not move information merely to avoid privacy duties.
10. How long we keep it
Enquiry emails that do not become a plan are kept only as long as needed to answer you and to keep a short record of what was said, then deleted or reduced. Care notes are kept for the period required by applicable health-record duties and for a reasonable time afterwards so we can respond to a late question about what care was given. Newsletter addresses are kept until you unsubscribe or the list is retired.
When a retention period ends, we delete or irreversibly de-identify the information. Backup copies fade on their ordinary cycle. We may keep a minimal note of a complaint outcome where we need it to show how a concern was handled.
11. Security
We use administrative and technical measures suited to a care service: limited access, staff confidentiality duties, care in what is written into ordinary email, and a preference for the minimum detail. No method of sending information is perfectly secure. Email can be misaddressed or intercepted. Do not use email to send highly sensitive documents unless we have agreed a safer method.
Please protect your own inbox. A family address that many people can open is a choice you should make deliberately. Tell us if a reply should go to a different person. Tell us promptly if you believe a message was sent to the wrong place.
12. Your choices and requests
Subject to applicable law and to the needs of safe care, you may ask us to:
- Confirm whether we hold information about you and provide a copy.
- Correct information that is inaccurate or incomplete.
- Delete information we no longer need, or restrict how we use it.
- Object to a use based on legitimate interests.
- Withdraw consent for Care Notes at any time, including through the unsubscribe page.
- Ask for information you provided to be given back in a common format where the law provides that right and where doing so does not harm another person.
We will verify that a request comes from the right person before we release a care note. We may refuse or limit a request if releasing notes would seriously harm someone, expose another household’s information, or conflict with a legal duty to keep a health record. If we refuse, we will explain the reason unless explaining would itself cause harm, and we will tell you how to complain.
An older adult’s own request usually comes before a relative’s request. If you are asking on someone else’s behalf, we may need evidence that they want you to receive the information or that you have authority.
13. Care information and family members
Senior care often involves more than one generation. We share day-to-day updates with the contacts listed on the plan: a spouse, an adult child, or another named person. We do not brief the wider family because someone is worried and persuasive. If you want a sibling added or removed, say so. The older adult’s preference controls where they can express it.
Visit notes may mention a family carer’s exhaustion when it affects safety. That is still personal information about the carer. Carers may make the same kinds of requests listed above about information that is specifically about them.
14. Marketing
Care Notes is optional. We do not add you because you asked about a plan. The subscribe form is a separate choice. Every Care Notes email will tell you how to stop. You can also use the unsubscribe page. Service messages about a visit or a plan are not marketing, and stopping the newsletter does not stop those messages while a plan is active.
15. Children
Our services and this website are for older adults and the adults who support them. We do not knowingly collect personal information from children. A grandchild may appear in a story you tell us about family life. Please avoid sending a child’s full name or photograph. If we learn we have received a child’s information unnecessarily, we will delete it.
16. Public content and testimonials
Do not post someone else’s health details in a public place and then ask us to “use the story.” If we ever publish a real quotation with a name, we will ask the person, or the appropriate representative, beforehand and we will accept a refusal. You may request that a previously agreed public mention be removed going forward.
17. Complaints
If you are unhappy with how we handled information, write to hello@getpaidhealthcare.com with the subject “Privacy”. Describe what happened and what you want changed. We will investigate and reply. You may also complain to the data-protection or privacy authority that applies where you live. We would like the chance to put things right first.
18. Changes to this policy
We will update this page when our practices change. The date at the top shows the latest version. If a change materially affects how we use care information already held under a plan, we will tell active households by email rather than only changing a web page in silence.
19. Contact
Privacy questions and requests go to hello@getpaidhealthcare.com or through the contact form on this website. Please use a clear subject line. Include the email address you originally used so we can find the right household without collecting a fresh set of details. We will not ask you to verify yourself by sending a telephone number to a public page, because we do not run this desk by telephone.